Improving Performance at Point Lepreau

Abstract

Point Lepreau had an excellent operating record between the time it began operation in late 1982 up to the 1995 SLAR outage. However a series of events over the following two-year period led to a number of forced outages of significant duration, and called into question a number of underlying processes and the overall effectiveness of the organization. This resulted in the need for an intensive review of all aspects of station operation and an ensuing program to improve processes and performance. This paper provides an update on the various activities that have taken place at Point Lepreau over the past few years in order to return the station to excellence. This covers not only the changes to the technical and managerial processes, but also on the processes that were used to deal with transition and change with station staff. With the completion of the Performance Improvement Program (PIP) this year, the station has introduced a business planning process, which will ensure that resources are applied to the appropriate areas in the future. Although it is difficult to turn performance around over night, there are encouraging signs that performance is improving and the future for the station is optimistic.