Pursuit of Excellence in FIH Operator Performance

Abstract

Performance of any FIH system is heavily dependent on the performance of the system perators. Sadly, this topic often receives little attention until incidents occur. Darlington has taken a proactive approach designed to reach and maintain excellent operator performance. Expectations and Standards are generated and published. A detailed, goal oriented, auditable training program which includes hands on training modules ensures operators reach the standards before qualifications are granted. Refresher courses maintain current skills. A depersonalized, computerized reporting system ensures training and standards are updated to match current situations.